Plans. CollectionsIQ uses Shopify's managed billing — subscriptions appear on your normal Shopify invoice, no separate payment details. There's a free tier (connect, sync, and run within its limits — no credit card), then Starter ($19/mo), Growth ($49/mo), and Pro ($99/mo), which raise the number of enabled collections and unlock the full metric/rule feature set. Current limits per plan are listed on the in-app Billing screen and the pricing section at ecomiq.tools. Upgrades and downgrades apply through Shopify's standard flow, prorated by Shopify.
What we store. Aggregate per-product, per-day metrics (impressions, clicks, spend, conversions, value, units, sales figures), product mappings, your rules and settings, and encrypted platform tokens. Ad-platform access is read-only.
What we never store: your customers' personal data. Order ingestion reduces to per-product daily aggregates; no names, emails, or addresses are kept. Platform tokens are AES-encrypted at rest.
GDPR / privacy requests. CollectionsIQ implements Shopify's mandatory privacy webhooks: customer data requests and erasure requests are honored automatically (there's nothing personal to return or erase by design), and a shop-erasure request removes the store's data. The privacy policy lives at ecomiq.tools/privacy/collectionsiq.
Disconnecting a platform (Integrations → Disconnect) always asks whether to also remove that platform's synced data — your choice.
Uninstalling the app stops all syncing immediately. Your Shopify collections remain in your store (they're yours — they just stop updating). Store data is removed in line with the privacy policy after uninstall.
Support: the chat widget in the app and on ecomiq.tools, or ecomiq.tools/support.